Frequently Asked Questions

What If I Don't See An Answer To My Question?
Email your questions to CS@MyPinnacleOnline.com or call M-F 9am-5pm est. We'll respond to you a.s.a.p.!

Do You Keep Your Apparel In Stock?
We prepare apparel for each order. Normally, apparel in sizes S-XL can ship within 5-14 business days. Sometimes other sizes may take 21 business days. Add 5 days for personalization.  Proper laundering will extend apparel life. If time is of the essence, please let customer service know when you are placing your order so we can assist.

Can You Bill My Rotary Club?
An authorized club officer can place an order on account once your online password and club information has been established with us. It just takes a minute. Call 1-877-681-1114, M-F, 9am-5pm est and we'll get your club ready to go!

How Do I know If You Received My Order?
Order confirmations are emailed to you. If you do not receive a confirmation, please contact us as the order may have not been received by us.

What Credit Cards Do You Accept?
We gladly accept Visa, MasterCard, Discover and American Express.

How Do I know If You Have The Correct Spelling Of The Award Name?
To ensure your order is properly engraved or imprinted, check all spelling and grammar prior to emailing, faxing or mailing to us. Legibility is important. We arent able to collect text information via telephone. Upon placing an order for custom merchandise, we will confirm your provided text prior to production. If you change the spelling or layout, we will be happy to provide an updated proof if requested for $7.50. Production of your award will begin after we have received your approval of the proof. We want you to be satisfied with all aspects of your order with us.

Who Do You Give My Information To?
We do not distribute client information to any business or person. PERIOD!

My Merchandise Is Broken/Damaged/Defective?
Please check your merchandise within 48 hours of receiving it for any damage or defects. And call us(877)681-1114 or email: CS@MyPinnacleOnline.com and let us know about the problem. Keep your packaging as the carrier may want to inspect the package with any damaged merchandise once a claim has been filed.

What Is Your Return Policy?
Regular stock merchandise you ordered may be returned with prior authorization (contact customer service dept. to obtain an RMA#) within 15 days of receipt, subject to a 15% restocking fee. Shipping and handling charges are non-refundable. You may want to insure your return; we cannot be responsible for lost or misdirected returns. We will issue a merchandise credit or refund to you as soon as we receive the merchandise in good condition. Shipping and handling charges are not refundable.

We aren't able to accept returns on any personalized, customized or special order merchandise you have ordered. Please check all grammar and spelling prior to placing orders.

Why Is The Shipping Amount Different?
Shipping rates given online are estimates only. They will be less or more depending on the final weight. We ship all orders insured and with delivery confirmation so it is sure to reach you efficiently. We ship at our cost.

Please note, all shipments to locations in the state of Florida will have sales tax added to the final order. If your email is on file with us, we will send a confirmation of shipment with the tracking number of your order.

We ship anywhere in the continental United States. PLEASE NOTE: Receiving your package at a commercial business address is less expensive than receiving your package at a residential address.

Please call 407-681-1111 to place all international orders.
Please note the minimum merchandise order amount is $15.00 plus shipping.

How Long Does It Take To Receive My Order?
Stock merchandise is normally shipped within 3 business days. Custom engraved items are normally shipped within 5 business days after your text confirmation. Custom club merchandise is normally shipped within 14 business days. Apparel is prepared for each order, so that varies between 5-20 days. If time is of the essence, please let us know so we may be able to assist you.

Minimum Orders are $15.00
All prices and availability are subject to change without notice.